Claim Procedure - Motor Vehicle
Claims Procedure – Motor Vehicle Insurance
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In case of any accident or theft on the motor vehicle or its spare parts or accessories. It is a duty of the Insured to immediately follow this procedure to have their claim settled smoothly.
1. CLAIM REPORTING
a. Claim on accident or theft shall be reported immediately to THE INSURANCE COMPANY not later than 3x24 hours after the accident or theft occurred.
b. Where accident happened outside Jakarta, please notify nearest THE INSURANCE COMPANY’s branch or representative.
2. REPAIR
a. Immediately drive your car to the nearest THE INSURANCE COMPANY’s approved workshop.
b. For accident happened outside Jakarta where there is no approved workshop available, you may drive your car to nearest workshop at your choice, but do not instruct to do repair prior obtaining THE INSURANCE COMPANY’s written approval. For this purpose please immediately send Quotation of repair for approval.
c. THE INSURANCE COMPANY shall be given an opportunity to survey or inspect the damage prior repair.
d. Complete necessary documentation, i.e.
- Claim Form
- Photocopy Client’s SIM & STNK
- Police Report (in case of theft)
3. THIRD PARTY LIABILITY CLAIM
3.1. Third Party’s Motor Vehicle
a. In case of accident involving Third party’s motor vehicle. Do not admit liability nor make statement to responsible without THE INSURANCE COMPANY.’s written approval.
b. Any demand received from Third party shall be copied to THE INSURANCE COMPANY firstly by facsimile and submit Police Report if consider necessary.
c. After reviewing the circumstances and all documentation, THE INSURANCE COMPANY may decide to admit liability and instruct to repair the vehicle.
d. THE INSURANCE COMPANY shall be given an opportunity to survey or inspect the damage prior repair.
e. Complete necessary documentation, i.e.
- Claim Form
- Photocopy Client’s SIM & STNK
- Photocopy Third Party’s SIM & STNK
- Letter of Demand
- Police Report
- Statement of no-insurance
- Quotation of repair
3.2 Third Party’s Bodily Injury or Property Damage (other than motor vehicle)
a. In case of accident involving Third party’s bodily injury or property damage (other than motor vehicle). Do not admit liability nor make statement to responsible without THE INSURANCE COMPANY.’s written approval.
b. Any demand received from Third party shall be copied to THE INSURANCE COMPANY firstly by facsimile and submit Police Report if consider necessary
c. After reviewing the circumstances and all documentation, THE INSURANCE COMPANY may decide to admit liability or not.
d. Furnish all original medical receipts including any costs and expenses to make good the property reasonably incurred and other documentation to THE INSURANCE COMPANY.
e. Make “Letter of Discharge” in which the third party discharge you for all claim and related claim associated therefrom.
4. TOTAL LOSS / THEFT CLAIMS
In case of Total Loss or Theft Claims, THE INSURANCE COMPANY may or may instruct other party (surveyors) to investigate and interview pertaining to the circumstances of loss.
Claim Documentation needed are:
- Claim Form
- Photocopy Client’s SIM & STNK
- Police Report
- Survey Report & interviews
- Letter of Demand
- Surat Blokir STNK*
- Surat Laporan Kaditserse*
- Original BPKBi
- Original STNK
- Original Invoice / Faktur
5. APPROVED WORKSHOPS
You should have a list of Approved Workshops of your insurance company, so you may choose one to where you should go in case of claim, at this workshop usually have a claims form available and a person to help you proceed with the claims
If you have any question regarding the above, or for claims consultation please contact:
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